Terms and Conditions of Sale
Scope of Application
These Terms and Conditions of Sale (T&C) apply to all purchases made from Futon-Futé, a company based in Switzerland, through our website.
Offers and Prices
The offers listed on our website are valid as long as they are visible on the site. Prices are listed in Swiss francs (CHF) and include the applicable VAT.
Order
The order is confirmed once payment has been made and confirmed. The customer will receive an order confirmation via email. If an order significantly exceeds our production capacity, we reserve the right to request that the order be revised. In this case, we will contact the customer to reach an agreement regarding delivery times. If no acceptable arrangement can be reached, the order may be canceled and a full refund will be issued.
Payment
Payment must be made at the time of ordering by credit card or another payment method offered on our website.
Delivery
Delivery is made only within Switzerland to the address provided by the customer at the time of order. Delivery times are provided for informational purposes only, and any delay shall not result in the cancellation of the order or entitle the customer to compensation. If the customer is not present at the time of the first delivery attempt, any resulting costs will be the customer’s responsibility.
Right of Withdrawal
Since the products are custom-made to the customer’s specifications, no right of withdrawal is granted for orders.
Returns and Refunds
Any manufacturing defect must be reported by email within 7 days of receiving the merchandise.
The item must be returned in its original packaging, after receiving approval from customer service and before a replacement is sent.
Any refunds will be issued in the form of a gift certificate valid on all our products.
The gift certificate is sent by email; it is non-transferable, valid for 24 months after receipt, and non-refundable.
The Mini-Futons Are Back
The return of the Mini-Futons is volunteer and entitles the holder to a Refund of the purchase price in the form of a gift certificate.
The customer stays free to keep his Mini-Futon, which can be purchased like any other product on our website.
The shipping costs related to the initial shipment and return are included in the purchase price from Mini-Futon.
The Mini-Futon must be returned within good condition, that is to say clean, dry, stain-free, and odor-free.
Light use as part of the home trial is permitted.
Returns can be made within a 30-day period effective upon receipt of the product.
The gift certificate will be sent by email once Futon-Futé has received and verified the Mini-Futon.
It is non-nominative, non-refundable in cash, valid for 24 months effective upon receipt and Can be used with all of our products.
Warranty
Futons and mattress toppers are guaranteed against any manufacturing defects for a period of 5 years, with the warranty amount decreasing starting in the third year. The warranty does not cover normal wear and tear, damage resulting from misuse, accidents, modifications to the product, or failure to follow our general care instructions. This warranty applies to the product only.
Personal Information
Personal information collected in connection with sales is used solely for order processing and will be shared only with our partner company for the purpose of managing delivery. It is stored in accordance with Swiss data protection laws.
Governing Law and Jurisdiction
Swiss law shall apply, and any dispute shall be resolved by the courts of the Canton of Vaud in Switzerland.
Changes to the Terms and Conditions
Futon-Futé reserves the right to modify the Terms and Conditions at any time. The version applicable to the customer’s purchase is the one in effect on the website as of the date of the order.
Publication date: June 28, 2024
Futon-Futé LLC
6 Route du Martinet
1073 Savigny
Our futons and mattress toppers
Rediscover a sense of well-being with our Handmade Swiss futons, combining tradition and modernity for comfort 100 %, natural and custom-made.